Terms of service
Acceptance of Terms
By accessing or using the Ditsem Karoo Deli website, you confirm that you accept these Terms and Conditions. If you do not agree with these Terms, please do not use the site.
1. Terms of Use
These Terms govern your use of the Ditsem Karoo Deli website, applications, and services.
They apply to all users of the site, including visitors, customers, merchants, and contributors of content.
We reserve the right to take action if these terms are breached, including suspending or disabling accounts or removing user-provided content.
2. Additional Policies
Your use of the website is also subject to our additional policies, including:
• Privacy Policy
• Cookies Policy
• Return and Refund Policy
• Shipping Policy
These policies form part of these Terms of Service.
3. Information About Us
Ditsem Karoo Deli is operated by:
Ditsem DeliCo (Pty) Ltd
Registration Number: K2021/460687/07
Our website promotes and sells food products and related content directly to customers.
4. Changes to Terms
We reserve the right to update, modify, or replace any part of these Terms at any time.
It is your responsibility to check this page periodically for changes. Continued use of the website following updates constitutes acceptance of those changes.
5. Access to the Site
Access to the website is provided free of charge.
We do not guarantee uninterrupted or error-free access and may suspend, withdraw, or restrict the availability of all or any part of the website at any time.
6. Accounts
Registration may be required to place orders through our website.
You are responsible for maintaining the confidentiality of your account and password.
If you suspect unauthorized use of your account, you must notify us immediately.
We reserve the right to disable accounts if we believe a user has violated these Terms.
7. Subscriptions
Certain products may be offered through a recurring subscription service.
By subscribing, you agree to receive recurring deliveries according to the selected delivery schedule.
Subscribers receive 10% off every recurring order.
Subscriptions are billed according to the delivery frequency selected when placing your order.
Minimum Subscription Commitment
Subscriptions require a minimum of two deliveries before cancellation.
This requirement allows us to manage product preparation, packing, and delivery logistics while continuing to offer discounted subscription pricing.
Managing Your Subscription
Customers can manage their subscription through the customer portal available in their account.
Access your subscription portal here: My Account
Through the customer portal, customers may:
• Pause their subscription
• Add or remove products from their upcoming subscription order
• Update details
Pausing a subscription allows customers to temporarily skip deliveries without cancelling their subscription.
Cancellation Policy
To cancel a subscription, customers must contact our support team at:
info@ditsemkaroo.comor via the contact page on our website.
Cancellation requests must be submitted at least 7 days before the next scheduled billing date.
If a cancellation request is received after a billing cycle has already been processed, the upcoming order will still be fulfilled and the subscription will be cancelled thereafter.
8. Orders and Payment
All orders placed through the website are subject to product availability and payment authorization.
Prices listed on the website are subject to change without notice.
We reserve the right to refuse or cancel any order if fraud, unauthorized activity, or errors in pricing or product information are suspected.
9. Delivery
Delivery of orders is carried out according to our Shipping Policy.
Orders are shipped via courier and may take several working days depending on location.
Customers are responsible for providing accurate delivery information.
10. Limitation of Liability
To the fullest extent permitted by law, Ditsem Karoo Deli shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
11. Applicable Law
These Terms are governed by the laws of South Africa.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of South Africa.
Class or representative legal actions are not permitted.
